Meet the Staff


Boca Raton Campus

View Organizational Chart


Michelle Shaw 




Eileen Mathis 
Assistant Director- Counseling 





Stuart Buckley 
Assistant Director - Assistive Technology 



Ingrid Jones
Assistant Director - Accomodations




Jennifer Shah



Ashley Ciccolini




Glennis Lyew
Office Administrator



Luciana Lima
Coordinator of Testing Services



Courtney McGonagle
Coordinator of Notetaking Services


 Sunny Gross
 Front Office Administrator  




Roland Mendonca
Assistive Technology Specialist



Boca Mailing Address
SU 133
777 Glades Road
PO Box 3091
Florida Atlantic University
Boca Raton, FL 33431-0991
tel: 561.297.3880
fax: 561.297.2184
TTY: 561.297.0358 or 711 

Boca Office Hours
Monday to Thursday 8 a.m. to 6 p.m.
Friday 8 a.m to 5 p.m.
Weekends Closed



Broward Campuses (Davie)
CLICK HERE for link to the Davie Campus


Amy Schwartz Parker
Associate Director, Office for Students with Disabilities (Broward)



Sharon Ahumada
Program Assistant





Broward Mailing Address
LA 131 
3200 College Avenue
Florida Atlantic University
Davie, FL 33314
tel: 954.236.1222
fax: 954.236.1123
TTY: 711


Broward Office Hours

Monday and Thursday 8:30am – 6:00pm
Tuesday and Wednesday 8:30am – 5:00pm
Friday 8:30am – 3:00pm
Weekends Closed



McArthur Campus (Jupiter)
CLICK HERE for link to the Jupiter Campus 




Assistant Director, Office for Students with Disabilities (Jupiter) 



Eileen Mathis

Assistant Director




Jupiter Mailing Address

SR 117
5353 Parkside Drive
Jupiter, FL  33458
tel: 561.799.8585  
fax: 561.799.8721
TTY: 561.799.8565 or 711

Jupiter Office Hours
Monday to Thursday 8.30 a.m. to 5 p.m.
Weekends Closed

Counselor's Hours
Monday to Wednesday 8.30 a.m. to 5 p.m. 










OSD Staff Biography


Michelle Shaw – Interim Director

Michelle is the Interim Director and is originally from the United Kingdom, Michelle loves painting, traveling, and working with children. She is a FAU alumnus, earning her Bachelor's Degree in fine arts (2002) Master's Degree in Curriculum Instruction (2003), and is currently working towards her Specialist Degree in higher education. Michelle also teaches "Art for Elementary Majors" in the College of Education.

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Eileen Mathis – Assistant Director

Eileen Mathis is the Assistant Director of the Office for Students with Disabilities at Florida Atlantic University. Eileen received her Master of Arts degree in Psychology from Marywood University in Scranton, Pennsylvania and a Bachelor of Arts degree in Psychology from Gettysburg College in Gettysburg, Pennsylvania with a minor in Elementary Education. She was a certified elementary teacher for 20 years. Most recently, Eileen was Assistant Professor of Psychology at Genesee Community College in upstate New York for four years. She also brings many years of experience as a social service professional, particularly with disabilities, addictions, and criminal justice.  Eileen served as a prison psychologist, diversion counselor, and disability claims adjudicator.

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 Stuart Buckley – Assistant Director 

Stuart directs the assistive technology program for students with disabilities at the OSD. He uses his expertise from degrees in Computer Networking and Psychology to train students with disabilities in the use of assistive technology.

He researches innovative and useful technology solutions that can provide accessibility and independence with the aim of increasing student success. Stuart also works to increase the level of access to higher education at FAU by increasing awareness of assistive technology and accessibility. He does this by giving presentations to faculty and classes about many areas of assistive technology and online accessibility.

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Ingrid Jones – Assistant Director 



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Jennifer Shah – Coordinator

Jennifer is currently a Coordinator with the Office for Students with Disabilities and brings more than 10 years of experience empowering adults, college students, and K-12 students with all types of disabilities to become successful in college and their careers.

Prior to FAU, she had extensive experience with assistive technology, special education, inclusion, and the laws that govern them (IDEA, ADA, 504). She  was an Assistive Technology specialist at The College of New Jersey and Elwyn. In those roles, which were funded by grants from the Commission for the Blind, she evaluated and then trained clients on technologies to  achieve their educational or career goals. Previous to those roles, she was a special education teacher, managing the educational plan of students with all types of disabilities, motivating them to tape their inner strengths while embracing the benefits of technology, and assisting them in their transitions to next level education. She was also an active member of the New Jersey Coalition of Assistive and Rehabilitation Technology, the New Jersey Coalition for Inclusive Education, and Chairperson of the Union County Advisory Board on the Disabled.

Ms. Shah is a graduate of University of North Carolina Greensboro with a Bachelors and Masters in Special Education, focusing on Assistive Technology, Inclusion, and Learning Disabilities. She also earned an advanced certification in severe disabilities through a grant from Western Carolina University.

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Ashley Ciccolini – Coordinator

Ashley is a Coordinator at the Office for Students with Disabilities. She received a Master of Education degree in Clinical Mental Health Counseling from Florida Atlantic University, and a Bachelor of Science degree in Psychology from the University of Central Florida.

She worked as a Graduate Assistant at the Office for Students with Disabilities for 3 years, while obtaining her Master’s degree. Ashley also has experience working with adolescents and young adults with Autism Spectrum Disorders, learning disabilities, personality disorders, depression, anxiety, and substance abuse issues. In her role as Coordinator, Ashley will provide accommodations, counsel, and advocate for her students, fostering their success at FAU and in the future.

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Glennis Lyew– Office Administrator

Glennis is currently the Office Administrator for the Office for Students with Disabilities. Since working at OSD, she has become the backbone that keeps the office running smoothly for both students and staff members.

As Office Administrator, Glennis’ responsibilities include personnel payroll, employment contracts, purchasing operations, and student file management. In addition, Glennis works hand-in-hand with the Director in the management of the department’s budgets and Foundation Accounts.

In appreciation of her hard work and commitment, in 2001 the Division of Student Affairs presented Glennis with the Shirley M. Ritchie Outstanding Employee Award.

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Courtney McGonagle - Coordinator of Notetaking

Courtney is the Coordinator of Notetaking Services; she recruits volunteers, maintains the notetaking databases and monitors the process throughout the semester. She provides an orientation for both notetakers and the students receiving the notes in order that both would be well aware of what is expected from them. She also maintains communication between Professors, to be sure students are getting the services required to receive their notes. Courtney also assists with the Volunteer Thank You Luncheon. 

Courtney is an alumna of the State University of New York College at Brockport, where she earned her Bachelors Degree in Education. Courtney has been employed at the Office for Students with Disabilities since August 2012, when she started as a Graduate Assistant. She is working towards her Masters Degree at Florida Atlantic University, and has a passion for helping others succeed academically, socially, and personally.

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Luciana Lima – Coordinator of Testing Services 

Luciana Lima is currently the Coordinator of Testing Services at the Office for Students with Disabilities (OSD).  Luciana joined the OSD team in August 2009. She is a double alumni from FAU. She holds her Bachelors in Art and her Master in Education; she graduated in 2008 and 2010 respectively.

Luciana has been working at FAU since 2003. Prior to coming to the OSD she worked as a Leader Teacher and Founder at Karen Slatterly ERCCD and then as an Admissions Officer in the Undergraduate Admissions.

In her role as a Coordinator of Testing Services, Luciana assists students with disabilities and administers exams with students’ approved accommodations.  Some of Luciana’s many responsibilities include conducting testing orientations; managing sensitive and confidential documentation such as exams and medical reports for students; preparing Letters of Notification to professors for students requesting exam and classroom accommodations; responding to subpoenas for student files; collating and computing Students Satisfaction Survey data; and creating the OSD bulletin board informing students about OSD services and programs.

Luciana is also one of the advisors of the Owl Support Diversity Club (OSD Club). If you need any information about the club please contact Luciana at 561.297.3880. 

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Sunny Gross – Front Office Administrator

Sunny is the front office administrator for the Office for Students with Disabilities.She received her bachelor’s degree from Jacksonville University, in Jacksonville, FL. Sunny joined FAU in 2011. Sunny is responsible for overseeing the daily running of the front office. She has a passion for helping others.

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Roland Mendonca – Assistive Technology Specialist

Roland has a degree in Psychology from Florida Atlantic University and aims to complete a Master’s degree in Rehabilitation Counseling. He has extensive experience training students in a wide variety of assistive technology solutions, helping them to become successful and overcome challenges that arise from their disabilities. He also uses his technical experience to troubleshoot and configure computers for staff and for students in the assistive technology lab.   

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Amy Schwartz Parker – Associate Director (Broward)

Amy Schwartz Parker is the Associate Director for the Office for Students with Disabilities (OSD), Broward Campuses.  Amy has been working at the OSD office for 11 years.  She has also taught in FAU’s Graduate School of Counselor Education.   She is a graduate of Northeastern University with a Masters Degree in Counselor Education and a Masters Degree in Criminal Justice Administration.  She has a Bachelors Degree in Special Education from the University of Massachusetts. 

Amy has more than 30 years of experience in higher education and community based mental health, as well as extensive experience in the Criminal Justice system.  Prior to her tenure at Florida Atlantic University, Amy worked at Johnson and Wales University, Nova Southeastern University, and Northeastern University.   In addition, she has worked as a prison psychologist; in community mental health settings; and as a Counselor in the Public School System.

She currently serves on the Broward County Advisory Board for Individuals with Disabilities as well as the Broward County Paratransit Appeals Board.

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Sharon Ahumada – Program Assistant (Broward)

Sharon Ahumada is currently the Program Assistant of the Office for Students with Disabilities, Davie Campus, at Florida Atlantic University. 

Sharon Ahumada has worked at the Office for Students with Disabilities since 1998. She manages the office and oversees the graduate assistants at the Davie office, handles students Letters of Notifications and Testing Accommodations. She also assists in the process of paperwork between students and faculties for an easier semester.

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TBA  Assistant Director (Jupiter)


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 Last Modified 5/28/15